(Best Practice: Trim your EC3 Air Purification Candle wick back down to 1/4" before every burn, while the wax is solid and the candle is cooled.) 1. Open the wick trimmer and place the rounded base almost flush with the surface of the candle. 2. Hold the candle wick trimmer at a 45-degree angle to ensure a proper wick length of 1/4 inch. 3. Bring the two handles together to close and trim the wick. 4. Discard the wick trimming before lighting.

Shipping:

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page.

Returns Policy:

You may return items sold by Micro Balance Health Products with which you are not satisfied within 30 days of the order for a full refund. (Note: See below EC3 Sanitizer Fogger return policy). We will pay the return shipping costs if the return is a result of our error in shipping an item that you did not order. Items should be returned in their original product packaging.

EC3 Sanitizer Fogger Return & Refund Policy: All foggers are protected under a 1-year manufacturer’s limited warranty. This warranty covers mechanical issues and defects. Due to health and safety regulations, all Foggers are a FINAL SALE item.

Please email us about the items you would like to return and we will guide you through the process.

Mailing Address:

Micro Balance Health Products
Attn: Returns
3193 Howell Mill Road, Suite 215Atlanta, GA 30327

Email:

CustomerService@MicroBalanceHealth.com

Phone
Toll-Free: 1-888-404-8958
Fax: 404-352-2798