What information do we collect?
- We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
- When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
- We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
- Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.
How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To allow us to better service you in responding to your customer service requests.
- To quickly process your transactions.
- To administer a contest, promotion, survey or other site feature.
- If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Do we use "cookies"?
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include Micro Balance Health Products, LLC. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. The company does allow Google Analytics to track inbound Adword and other search traffic to our site.
How can you opt-out, remove or modify information you have provided to us?
To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.
To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
Third party links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
Changes to our policy
Questions and feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
Online Policy Only
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.
Effective Date: 1/1/2018
This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.
When this notice applies:
This notice summarizes the privacy practices of Micro Balance Health Products, LLC and the Healthcare Professionals who utilize our Immune Response and Mold Sensitivity Evaluation (“IRAMSE”) to provide you with care or services. In addition, we may share information with each other for purposes described in this notice, including for our joint healthcare operations activities.
We have a long-standing commitment to protecting the privacy rights of patients. In keeping with this commitment, and as required by law, we:
- Obtain your consent to use and disclose records about your health and healthcare through our Requisition form;
- Maintain the privacy of protected health information;
- Give you this notice of our legal duties and privacy practices regarding health information about you; and
- Follow the terms of our notice of privacy practices that are currently in effect.
How we may use and disclose health information:
When you utilize IRAMSE through your physician’s office, you will be asked to agree to an acknowledgment of this notice, which describes how we use and disclose information about you in ways that are permitted by federal law. The federal law provides for significant privacy protections of health information. All uses, disclosure of, or requests for protected health information (PHI) will be limited to the minimum amount necessary to accomplish the stated purpose. Professional judgment will determine the amount of information to be released. The minimum necessary standard is not intended to impede the provision of quality health care. Disclosure of PHI between providers for treatment and health care operations, or pursuant to an authorization without complying with this requirement are exempt from the minimum necessary rule.
The following categories describe ways that we may use and disclose health information that identifies you (“Health Information”). Except for the purposes described below, we will use and disclose Health Information only with additional written permission from you. If you give us permission to use or disclose Health Information for a purpose not discussed in this notice, you may revoke that permission at any time by sending a written request to our Privacy Officer at the address listed at the end of this notice.
a) For Treatment. We may disclose Health Information to your Physician (MD or DO), Naturopathic Doctor, Chiropractor, Nurse Practitioner, or Physician Assistant of other licensed professionals medical personnel (“Healthcare Professional”)
b) For Healthcare Operations. We may use and disclose Health Information for healthcare operations and administrative purposes. These uses and disclosures are necessary to make sure that patients receive quality care and for our operation and management purposes.
c) Research. Under certain circumstances, we may use blinded Health Information in aggregate for research purposes. That information would not contain unique personal identifiers that could reveal individual patients identities.
a) As Required by Law. We will disclose Health Information when required to do so by international, federal, state or local law.
b) Business Associates. We may disclose Health Information to our business associates who perform functions on our behalf or provide us with services if the information is necessary for such functions or services.
c) Health Oversight Activities. We may disclose Health Information to a health oversight agency for activities authorized by law. These oversight activities include, for example, audits, investigations, inspections and licensure as well as quarterly reports to the Agency for Healthcare Administration. These activities are necessary for the government to monitor the healthcare system, government programs and compliance with civil rights laws.
You have the following rights regarding Health Information we maintain about you:
a) Right to Inspect and Copy. You have the right to inspect and copy Health Information that may be used to make decisions about your care. To request this information please contact us the address listed below and request the Patient Access Medical Record Request Form. Once the form is received and approved by the Privacy Officer, we will provide you with your Health Information.
b) Right to an Accounting of Disclosures. You have the right to request an accounting of certain disclosures of Health Information we made. Please contact us at the address listed below the Accounting of Disclosure Request Form. Once the form is received and approved by the Privacy Officer we will contact you with an answer to your request.
To exercise your rights described in this notice (other than to obtain a copy of this notice), please contact our Privacy Officer at the following address:
Micro Balance Health Products
Attention: Privacy Officer
3193 Howell Mill Road
Atlanta, GA 30327
888-404-8958 ex 801
Changes to this notice
We reserve the right to change this notice. We reserve the right to make the revised or changed notice effective for Health Information we already have as well as for any information we receive in the future. We will post a copy of the current notice at www.microbalancehealthproducts.com. The notice will contain the effective date on the first page, in the top right-hand corner.
Complaints and questions
If you believe your privacy rights have been violated, you may file a complaint with us or the Secretary of the U.S. Department of Health and Human Services. To file a complaint with us, contact our Privacy Officer at the address listed above. You will not be penalized for filing a complaint. If you have any questions about this notice, please contact our Privacy Officer. No other person, including a staff member or physician is authorized to accept a request to exercise your rights.