This will happen if you are a repeat customer and are using the same email address on a new order without logging in first. Please login with the email address you used before and enter your password. If you do not remember your password, click on “forgot password” and request a password reset.
Please make sure your billing address is the same address as your credit card billing address. Also check to make sure your credit card expiration date and CSV numbers match your credit card.
If you have been on the website for an extended period, it’s also possible that your shopping session timed out. Please close your browser and reopen the website. It will refresh your session and solve the problem. If you continue to have difficulties, please email us.
If you are located in the U.S. and your order totals $49 or more, it will ship for free. Your order will ship via USPS Ground Advantage. If your order includes a fogger and you do NOT have a P.O. Box, it will ship via UPS Ground.
If your order is placed before 2:00 PM EST M-F, it will ship the same day. If your order is placed after 2:00 PM EST M-F, it will ship the following day. If your order is placed after 2:00 PM EST on Friday, it will ship the following Monday or the next business day if a holiday falls on Monday. Delivery can take 2-5 business days, depending on your location. We ship from the West Coast, so orders on the East Coast will take longer to arrive. If you qualify for FREE U.S. Shipping, your order will be shipped USPS Ground Advantage. If your order contains a fogger, and you do not have a P.O. Box, it will ship UPS Ground.
If you are placing an international order and are not located close to one of our International Partners, it could take 4-6 weeks to receive your order, depending on which shipping method is selected at checkout. Please email us with any additional shipping questions!
If you wish to return a product, please follow these instructions: • Login to your account. • Go to your order. • Submit a return request. • Once your request is approved, you will receive a Return Authorization. You may also email customer service.
Once your order is shipped, you should receive an email with tracking information. Be sure to check your spam folder, if you do not receive a shipping confirmation email from us within a day or two after placing your order. If you still can’t find it, you can login to your customer account at www.microbalancehealthproducts.com and check the order status. Your account login will be the email address you used to place the order.
Yes, you can find a link to sign up for our affiliate program or premier provider program HERE.
