Product FAQs

• Can the EC3 Mold Spray nozzle be adjusted to produce a wider mist or a more direct spray?
• Yes, but the nozzle is very sensitive. If you turn the nozzle very slightly to the right from the closed position, it will produce a wider mist. If you continue to twist the nozzle all the way to the open (right) position, it will produce a narrower, more direct spray.

• Can I use the EC3 Mold Solution Spray on stuffed animals/toys?
• Yes, EC3 Mold Solution Spray can be used on all hard and soft surfaces. The Spray is non-toxic, doesn’t contain harmful chemicals and is safe for use on all materials. Additionally, if a toy/stuffed animal is washable, you can wash it in your washing machine and use the EC3 Laundry Additive per package instructions. That method is actually preferred for stuffed animals, because it allows a deeper clean and for the product to penetrate into the stuffing material. Just make sure to dry it thoroughly at high heat in a dryer afterwards.

• Can I use the EC3 Mold Solution Concentrate in Carpet Cleaner?
• Yes. Dilute the EC3 Mold Solution Concentrate first per package instructions, then add it into your carpet cleaner as you would the carpet cleaning solution.

• Can I use EC3 Mold Solution Concentrate for laundry?
• Yes. Use approximately 2-4 ounces, adjusting your amount according to the size of the load. If you can’t tolerate tea-tree oil or have cats, this would be the better alternative.

• Is the EC3 Mold Solution Concentrate or Spray ok to use on my pet?
• Yes, but we suggest first bathing your pet as you would normally with a shampoo or soap. Then, use the EC3 Mold Solution Concentrate diluted per package instructions or EC3 Spray to mist his/her fur and paws. Allow the spray to air dry completely. Avoid your pet's eyes and mouth. If your pet has any intolerance to citrus, DO NOT use these products on or around them.

• Is the CitriDrops Dietary Supplement the same as the CitriDrops Nasal Spray?
• No. CitriDrops Nasal Spray is designed exclusively for use in the nose. It is a homeopathic nasal spray that provides relief from sinusitis and mold allergy symptoms. It is designed to soothe and decongest the nasal passages. It also reduces inflammation and sinus swelling caused by molds, bacteria, pollen and other irritants. It does not contain citrus. For more information and a list of ingredients, click here. 
  
  CitriDrops Dietary Supplement can be used orally as a digestive aid, or added to a nasal wash. The drops are a proprietary blend of pure citrus seed extracts that have been effectively used for centuries to aid the immune system in fighting fungal, viral, and bacterial pathogens. The drops are safe for both children and adults, and are designed not to create fungal or bacterial resistance, even after long-term use. For more information and uses, click here.

• How often should I fog my home?
• You can fog as frequently as you like. The frequency will be dependent on the person and environmental conditions. You should always make sure to properly use air flow and fans after fogging, so that all surfaces dry completely. Most people fog once per month for mold maintenance. If the indoor space needs professional remediation, you can fog as often as often as needed until you can get the work completed, or can get to a safe mold-free environment. Remember, if there is an active water source, or visible mold growth, fogging is only a Band-Aid solution. The cause for the mold growth must be fixed and the space must be professionally remediated to be safe long-term. To learn more about fogging, click here.

• How many times can I fog with a single bottle of EC3 Mold Solution Concentrate?
• One bottle of EC3 Mold Solution Concentrate will make one gallon of fogging solution. When set to the lowest output setting, it takes 50 minutes for the EC3 Fogger to disperse 1 gallon of solution. For a 1,500-square-foot home, you should be able to fog the entire interior approximately 2-3 times with one bottle of Mold Solution Concentrate.

• Do you sell more than one type of fogger?
• We only sell one fogger, the EC3 Fogger. This fogger (110V) is an ultra-low volume cold-mist sprayer specifically designed to efficiently apply antibacterial, deodorizing, and mold solutions to indoor spaces. To learn more, click here.

• Should I test my home before fogging?
• We always recommend testing before fogging. It is a great way to see your initial mold counts, and then to see what fogging “dose” is best for your space. You can also test intermittently after fogging to see when and how often you need to fog again to maintain a healthy indoor space. To learn more, click here.

• Will the EC3 Fogger work in my country?
• Our fogger is 110V. We do not recommend using it with 220V.

• Are there instructions on how to use the fogger?
• Yes, each fogger comes with instructions and there is a step-by-step "how-to" post on our Instagram.

• I have condensation in my test plates, is this normal?
• Yes, temperature changes cause condensation, but will not affect the test results. 

• I do not see any growth on my test plates. Is this normal?
• It is possible for a test to have no mold growth at all. This would typically indicate that your mold spore count was low at the time of testing. Please make sure you follow the instructions carefully. You can always do things to stir up dust and to agitate the air in a room prior to testing to make sure that mold spores are airborne and able to be captured on the test plates. Additionally, you can test again to confirm your initial results. High indoor humidity can also make it difficult to get accurate results as the humidity causes spores to quickly go to the floor and surfaces. A combination of air and tap tests in each room is the best way to get an accurate picture of the fungal load.

• Do the test plates only work for mold?
• Yes, our plates are designed with a specially-formulated plate agar to culture mold only.

• How many rooms can be tested with the EC3 Mold Screening test kit? Is one dish for one room? 
• You will need a new plate for each room you wish to test. You take the samples, and then count the mold colonies present on the plates after 5 days of incubation. These kits come with a detailed reference guide to determine your test results, but are not sent to a lab for professional analysis. Many people who are mold-sensitive like to use the EC3 plates as a means of monitoring mold counts in their indoor environments. Their lower price-point makes frequent testing more feasible. For lab analysis, you will need to use an EMMA Test or an Environmental Mycotoxin Test. 

• Do the EC3 Mold Screening Test Plates include a laboratory fee?
• No, the screening test plates are just for screening. They do not include the laboratory fee. If you wish to have your plates analyzed, you will need to purchase the Environmental Mold and Mycotoxin Assessments which do include the laboratory fee and anlaysis. To learn more, click here.

• Is there instructional video on how to use screening test plates?
• There are detailed, easy-to-follow instructions contained in the kit. You can also reach out to us anytime with questions at [email protected]. 

• The Laundry Additive solution looks different than my last bottle.
• When the Laundry Additive is a natural product made with natural ingredients and can vary in color and scent slightly. This is normal. When it is first produced it has a yellow color. It does darken over time; this is normal and does not affect the product’s efficacy. 

• How many loads can I get out of one bottle of Laundry Additive?
• If you are using an Energy Efficient Washer, you will get 32 loads. You will get 16 loads in a traditional washing machine. To learn more, click here.

• Can I wash Wool with Laundry Additive?
• As long as the wool is machine washable, you can use the Laundry Additive on it. If it is Dry Clean Only, we suggest having the item professionally cleaned, and then thoroughly misting it with the EC3 Mold Solution Spray.

• Does the Laundry Additive kill ringworm in the laundry?
• The Laundry Additive has not been tested to kill ringworm. It was designed to rid washables of mold spores and mycotoxins.

• There is a black/brown color in the wax after burning my EC3 Air Purification Candle. What is this?
• This is discoloration from the wick. It is normal and will not affect the effectiveness of the candle. We suggest trimming the wick before each use. To learn more, click here.

• Is the alcohol in Sinus Defense Gluten Free?
• Yes. The gluten is removed during the distillation process. To learn more, click here.

• Are the candles safe for dogs and cats?
• The candles are safe to use around your animals; however, you will need to practice responsible candle fire safety techniques and ensure the animals can’t access the flame.

• I live in a rental with fire and smoke detector in every room. Will using the candles trigger the detector's alarm?
• Burning the candles should not set off smoke detectors; however, it’s possible that the smoke produced by blowing out the candles could trigger the alarm, though. We suggest snuffing the candles out with the lid to extinguish the flames. This prevents smoke and helps the wax to solidify evenly after each burn. Trimming the wick will also limit smoke and soot. 

• Do the candles have a fragrance?
• The candles do not have a strong fragrance. You may notice a slight, citrus smell, but it is subtle and mild. To learn more, click here.

• Are your soy candles made from GMO soy?
• We would like to use wax made from soybeans that are strictly organic or non-GMO, but due to supply issues we can't guarantee it. All of the soy wax in the US is made by just four companies, and none of them currently process organic soy oil into candle wax at this time. We will carry certifiably organic non-GMO soy wax if and when it becomes available. However, we DO guarantee that our wax does not contain any pesticides, herbicides, or toxic materials.

• I am extremely chemically sensitive. Will the EC3 products be safe for me?
• Our products were designed for people with chemical sensitivities. It is rare for anyone to be negatively affected by our products. We recommend testing the product before using. Apply a small amount to a tissue or towel and dab a small amount on the skin to ensure you can tolerate it. All of our products come with a 30-day money-back guarantee. If for any reason, you cannot tolerate one of our products, you can return it and get your money back. For more information, click here.

• Can I take your product with other Homeopathic products?
• Yes, you can take our products with other homeopathic products or supplements.

• Are your products septic safe?
• Yes.

• Is it possible to customize a bundle?
• Unfortunately, we do not currently offer customized bundles.

• Do the products work on other mycotoxins besides those listed in the report from RealTime Lab?
• We cannot guarantee that the products will work on mycotoxins not specifically tested by the independent lab. We can tell you that the products have been shown to reduce mold spore counts on surfaces and in the air from Too Numerous to Count to zero with 3 hours of burn time for the candles and 3 minutes of exposure to the solution for surfaces. We encourage our customers to do their own testing before and after product use to see the results. 

• Is it possible that I may feel worse after using your products?
• It is possible. It is rare and not likely that someone would react to the products. Should that happen, contact us within 30 days of your purchase, and we will replace the products, offer store credit, or refund your money.

• Can I spray EC3 Mold Solution near or on plants?
• Yes. The spray should not cause any negative effects to your plants. We do not recommend spraying directly onto the soil of potted plants, though.

• Are your products safe to use while breastfeeding?
• We recommend discussing the ingredients of our products with your doctor before using while breastfeeding.

• Is it safe to be in the house or the same room while I burn the candle?
• Yes, it is safe to be in the same room as the candle. The candles are designed to burn as clean as possible.

Shipping, Returns, and Professional FAQs

• I can’t checkout, when I try to process payment; it kicks me out and gives me an error message.
• This will happen if you are a repeat customer and are using the same email address on a new order without logging in first. Please login with the email address you used before and enter your password. If you do not remember your password, click on “forgot password” and request a password reset.
  
  Please make sure your billing address is the same address as your credit card billing address. Also check to make sure your credit card expiration date and CSV numbers match your credit card.
  
  If you have been on the website for an extended period, it’s also possible that your shopping session timed out. Please close your browser and reopen the website. It will refresh your session and solve the problem. If you continue to have difficulties, please email us.

• How will my order ship with free shipping?
• If you are located in the U.S. and your order totals $49 or more, it will ship for free. Your order will ship UPS Ground, if your order includes a fogger. If you did not purchase a fogger, your order will ship USPS.

• How long will it take to receive my order?
• If your order is placed before 3:00 PM EST M-F, it will ship the same day. If your order is placed after 3:00 PM EST M-F, it will ship the following day. If it is placed after 3:00 PM EST on Friday, it will ship the following Monday. Delivery can take 2-5 business days depending on your location. We ship from the east coast, so it will take longer for those on the west coast to receive their orders. Our free shipping, is shipped USPS. If your order contains a fogger, it will ship UPS Ground. If you are placing an international order and are not located close to one of our International Partners, it could take 4-6 weeks to receive your order, depending on which shipping method is selected at checkout. Please email us with any additional shipping questions.

• I want to return my product. What do I need to do?
• If you wish to return a product, please follow these instructions:
  • Login to your account.
  • Go to your order.
  • Submit a return request.
  • Once your request is approved, you will receive a Return Authorization.
  You may also email customer service.

• Is it possible to track my order?
• Once your order is shipped, you should receive an email with tracking information. Be sure to check your spam folder, if you do not receive a shipping confirmation email from us within a day or two after placing your order. If you still can’t find it, you can login to your customer account at www.microbalancehealthproducts.com and check the order status. Your account login will be the email address you used to place the order.

• Do you have affiliate or professional accounts?
• Yes, you can find a link to sign up for our affiliate program or premier provider program HERE.